IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS BEFORE USING THIS WEBSITE AND BE AWARE THESE MAY BE UPDATED OVER TIME.

Last updated 4th July 2024

ABOUT THESE CONDITIONS

1. The following details the terms and conditions that apply to using this Website and the purchase of Goods and Services from us. If you do not agree to these terms and conditions, you must not use this website.

2. This Website and the Good and Services provided are supplied by StrongHer Women Limited (referred to in this document as “we”, “us” and “our”). References including “you” and “your” refer to the user of this Website, purchaser of Goods or Services from us.

3. The Terms and Conditions should be read thoroughly prior to using the Website or purchasing Goods or Services from StrongHer Women Limited.

4. We reserve the right to change the Terms and Conditions at any time. Terms and Conditions will be reviewed each month and the most updated version will be published on the website.

5. Prices will be determined by StrongHer and we reserve the right to review and change membership periodically.

30 days notice will be given for any price increase below 10%

60 days notice will be given for any price increase over 10%

6. Any questions should be directed to info@strongher.co.uk, or by our ‘Contact Us’ section of the Website.

2. INFORMATION ABOUT US

StrongHer Women Limited is a company registered in England and Wales under company number 10623951, whose registered office is at Kemp House, 152-160 City Rd, London, EC1V 2NX.

3. INTERPRETATION

Definitions

“Account" StrongHer Women Limited Customer Account;

“Agreement” A Customer Account opened with StrongHer and agreement to the Conditions;

“Package" – Multiple Credits purchased at discounted rates;

“Classes” or “Sessions”. Any exercise session, activity and/or other programme provided by us or on our behalf at the Studio as part of the Services;

“Conditions” The Terms and Conditions as set out in this document and as amended from time to time in accordance

with Condition 1.4 above;

“Credit” Credits purchased via our Website or App and used to make bookings for Classes;

“Customer” The person or persons who enters into an Agreement with us and purchases Goods and/or accepts

Services;

“Facilities” Our studios, equipment, facilities, reception area, changing rooms or outdoor area;

“Goods” any Goods offered for sale on our Website or at any of our Studios or in partnership with affiliated brands;

“Health Commitment Statement” The Health Commitment Statement (‘HCS’) sets the standards that health and fitness facilities and users can reasonably expect from each other in regards to the health of the user.

“Intellectual Property Rights” patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights, goodwill and the right to sue for passing off, rights in designs, Website content and design, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

“Representative” officers, agents, employees, instructors, ambassadors, or other representatives of StrongHer.

“Services” services available to you via the Website and the StrongHer app in connection with StrongHer, including but not limited to the sessions;

“Studios” any of our Studios, as published on our Website, including any property relating to part of the Studios

“Venue” any of our Studios, Reception, Changing Room facilities, Therapy room and Waiting Areas, including any property relating to part of the Venue; and

“Website” www.strongher.co.uk

“App” StrongHer App available to download on the App Store and Android

“StrongHer” StrongHer Women Limited

Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

4. USERS OF OUR FACILITY

1. a. You must be over 16 years to attend any of our Sessions or to use any of our studio facilities at the premises.

1. b. Children between the ages of 14-16 can attend the gym area and must be accompanied by a parent/guardian/person over the age of 18.

2. You agree to comply with our Code of Conduct which can be found on the StrongHer App. The Code of Conduct concerns opening hours, use of our facilities, community communication platform. your conduct, Instructors and Sessions. They are subject to change.

3. We reserve the right to refuse you access to the Venues and suspend or terminate your use of the Services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these Conditions or would otherwise be in the interests of other users of the Venue or participants in our Classes.

4. You agree to us taking photographs and/or videos inside the studio and/or during Sessions at any time, such photographs to be used for promotional purposes. Be mindful of capturing any people in the frame of footage.

5. HEALTH COMMITMENT STATEMENT

Your health is your responsibility. The management and staff are dedicated to helping you take every opportunity to enjoy the facilities that we offer. With this in mind, we have carefully considered what we can reasonably expect of each other.

OUR COMMITMENT TO YOU

1. We will respect your personal decisions, and allow you to make your own decisions about what exercise you can carry out. However, we ask you not to exercise beyond what you consider to be your own abilities.

2. We will make every reasonable effort to make sure that our equipment and facilities are in a safe condition for you to use and enjoy.

3. We will take all reasonable steps to make sure that our staff are qualified to the fitness industry standards with a minimum of Level 2 fitness instructing qualification, or have an adequate qualification required to the type of class they teach.

4. If you tell us that you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities, we will consider what adjustments, if any, are reasonable for us to make.

YOUR COMMITMENT TO US

1. You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, before you use our equipment and facilities you should get advice from a relevant medical professional and follow that advice.

2. You should make yourself aware of any rules and instructions, including warning notices. Exercise carries its own risks. You should not carry out any activities which you have been told are not suitable for you.

3. You should let us know immediately if you feel ill when using our equipment or facilities. Our staff members are not qualified doctors, but there will be a person available who has had first-aid training.

4. If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.

This statement is for guidance only. It is not a legally binding agreement between you and us and does not create any obligations which you or we must meet.

6. LIABILITY WAIVER

Because physical exercise can be strenuous and subject to risk of serious injury, we urge you to obtain a physical examination from a doctor before using any exercise equipment or participating in any exercise activity. You (each client, guest, and all participating family members) agree that if you engage in any physical exercise or activity, or use any gym amenity on the premises or off premises, you do so entirely at your own risk. Any recommendation for changes in diet, including the use of food supplements are entirely your responsibility, and you should consult a physician prior to undergoing any dietary or food supplement changes. You agree that you are voluntarily participating in these activities and use of these facilities and premises and assume all risks of injury, illness, or death. We are also not responsible for any loss of your personal property.

This waiver and release of liability includes, without limitation, all injuries which may occur as a result of:

1) your use of all amenities and equipment in the facility and your participation in any activity, class, program, personal training or instruction;

2) the sudden and unforeseen malfunctioning of any equipment;

3) our instruction, training, supervision, or dietary recommendations; and

4) your slipping and/or falling while in the building, or on the premises, including adjacent footpaths and parking areas.

You acknowledge that you have carefully read this “waiver and release” and fully understand that it is a release of liability. You expressly agree to release and discharge the gym, and all affiliates, employees, agents, representatives, successors, or assigns, from any and all claims or causes of action and you agree to voluntarily give up or waive any right that you may otherwise have to bring a legal action against the gym for personal injury or property damage.

To the extent that statute or case law does not prohibit releases for negligence, this release is also for negligence on the part of the facility, its agents, and employees.

If any portion of this release from liability shall be deemed by a court of competent jurisdiction to be invalid, then the remainder of this release from liability shall remain in full force and effect, and only the offending provision or provisions shall be severed.

COMPENSATION

We will compensate you for any loss or damage you may suffer as a result of a breach of the duties imposed on us by law. However, our liability to you may be mitigated to the extent the loss or damage is attributed to:

1. Your own fault;

2. A third party unconnected with the provision of our services; or

3. Events which we could not have foreseen or avoided even if we had taken all of the responsible precautions our liability to compensate you (other than in the case of personal injury or death caused by our negligence) will be limited to £250 having regard to such factors as whether the loss or damage was due to a negligent act or omission by us.

7. CREDITS

1. To book a Class, your account must include at least one Credit. One Credit entitles you to attend one Class.

2. You can purchase Credits via our Website or at our Venue. Multiple Credits can also be purchased as Packages at discounted rates.

3. Memberships can be purchased with unlimited usage of sessions. Unlimited is equal to 2 sessions per day, bookable online. Upto 10 sessions a week can be used at the discretion of StrongHer.

4. Memberships details are available via a meeting in studio with the sales team. Prices will be determined by StrongHer and may change at any time- 30 days written notice will apply to any price changes.

5. Credits purchased as part of Packages have expiry dates, so you are required to read the expiry date shown before buying the Credits.

6. Subject to any statutory right of cancellation, payments for Credits are non-refundable unless otherwise stated in these Conditions.

7. For full expiration/cancellation policies, please see below. Memberships must be cancelled in writing to info@strongher.co.uk and an exit meeting attended. Please note removing a credit card on your account does not constitute cancelling your contract.

8. Discounts are unique to each offer. Offers are subject to our discretion and may be withdrawn at any time and without notice. Discounts cannot be re-used and are valid once per customer unless otherwise stated in the terms of the Discount.

8. CANCELLATION POLICY / EXPIRATION DATES- 9th May 2024 Onwards

Terms AutoPay/Contract Expiration Cancellation Notice

Period & Contract

Off-peak Gym Membership

• 12 months contract, auto pay 4 weekly payments

• Membership for use of the facilities between 8:30 am-6pm weekdays, 12pm-4pm weekends

• Joining fee - one off joining fee £15 charged separately

• Expiration - Monthly rolling contract

• Cancellation notice - 60 days notice period also applies

• Freeze request - Upto 4 weeks maximum 14 days at a time with 2 days notice. To activate- must email info@strongher.co.uk

Anytime Gym Membership

• 12 month contract, auto pay 4 weekly payments.

• Membership for use of the facilities between 6am-9pm weekdays, 8am-4pm weekends

• Joining fee - one off joining fee £15 charged separately

• Expiration - Auto renews at the end of duration

• Cancellation notice - 60 days notice period also applies

• Freeze request - Upto 4 weeks maximum 14 days at a time- 2 days notice. To activate- must email info@strongher.co.uk

Large group PT - 2 Sessions per week & Gym Membership

• 12 month contract, auto pay 4 weekly payments inclusive of 2 classes per week as well as use of facilities between 6am-9pm weekdays, 8am-4pm weekends

• Expiration -Auto renews at the end of duration

• Cancellation notice - 60 days notice period also applies

• Freeze request - Upto 4 weeks maximum 14 days at a time- 2 days notice. To activate- must email info@strongher.co.uk

Large group PT - 3 Sessions per week & Gym Membership

• 12-month contract, auto pay 4 weekly payments inclusive of 3 classes par week as well as use of facilities between 6am-9pm weekdays, 8am-4pm weekends

• Expiration - Auto renews at the end of duration

• Cancellation notice - 60 days notice period also applies

• Freeze request - Upto 4 weeks maximum 14 days at a time- 2 days notice. To activate- must email info@strongher.co.uk

Large Group PT - Unlimited Sessions per week & Gym Membership -

• 12 month contract, auto pay 4 weekly payments, inclusive of unlimited sessions* per week as well as use of facilities between 6am-9pm weekdays, 8am-4pm weekends. *(maximum of 2 sessions per day and 10 sessions per week)

• Expiration - Auto renews at the end of duration

• Cancellation notice 60 days notice period also applies

• Freeze request Upto 4 weeks maximum 14 days at a time- 2 days notice. To activate- must email info@strongher.co.uk

Small Group PT - Warrior Project

• Rolling 4 weekly membership, auto pay 4 weekly payments, inclusive of 2 semi-private sessions per week and unlimited large group sessions* per week as well as use of facilities between 6am-9pm weekdays, 8am-4pm weekends. *(maximum of 2 sessions per day and 10 sessions per week)

• Cancellation notice - 60 days notice period also applies

• Freeze request - 1 week every 12 weeks of membership with 2 days notice (maximum of 14 days at a time).

6 Weeks to StrongHer Programme

• One-off 6 week membership inclusive of unlimited large group PT sessions* per week as well as use of facilities between 6am-9pm weekdays, 8am-4pm. *(maximum of 2 sessions per day and 10 sessions per week)

• Expiration - At the end of 6 weeks

6 Weeks to Warrior Programme

• One-off 6 week membership inclusive of 2 semi private session per week, unlimited large group sessions* per week as well as use of facilities between 6am-9pm weekdays, 8am-4pm weekends. *(maximum of 2 sessions per day and 10 sessions per week)

• Expiration date - At the end of 6 weeks

CHANGE OF MEMBERSHIP AND CANCELLATION

Only written requests to info@strongher.co.uk will be processed.

1. A membership can be upgraded at any time. Write to info@strongher.co.uk.

2. To downgrade a membership, 4 weeks notice before the next payment is due. Write to info@strongher.co.uk.

3. To cancel a 12-month membership - 60 days notice and make all payments due within those 60 days. Write to info@strongher.co.uk

4. Cancellation due to special conditions - For serious illness/injury and upon presentation of medical condition proof. For any relocation more than 12 miles away and upon presentation of an official document to prove the change of address. Write to info@strongher.co.uk

CLASS CANCELLATIONS -

• More than 12 hours before a session = no charge

• Between 3 hours and 12 hours before a session = £10 charge if unlimited or 6 weeks to StrongHer. Lose a session for those on 2PW and 3PW.

• Less than 3 hours before a session = £16 charge AND lose a session

• No-show = £16 charge AND lose a session

• Every calendar month people will get ONE FREE PASS - meaning you can cancel less than 12 hours before a session and not get charged or lose a session. You can only use this the first time you late cancel in a calendar month, not at any time in the month that you choose. To use the pass please email info@strongher.co.uk to process this manually for you.

9. BOOKING A CLASS

1. Advanced booking of Classes is available via our app upto 7 days in advance

2. All Classes are subject to availability and we cannot guarantee spaces will be available to any Class, even if you have Credits in your account.

3. If you provide more than 12 hours notice of cancellation prior to the start time of the Class, your Credit will be refunded. If your booking is cancelled within 12 hours of the start time of the Class, you will lose your credit be liable to a fee

4. If the Class you wish to attend is fully booked, you may choose any other Class with remaining spaces.

5. When a spot becomes available in the Class, you will be added to the Class before it begins, should you have at least one Credit in your account. You will receive an email confirming your booking.

6. If StrongHer cancels a Class, you will receive your Credit back as a refund.

10. LATENESS POLICY

We operate a policy which prevents you taking part in a session if you are more than 5 minutes late of the start time (large group PT sessions) and 15 minutes late (Semi private PT sessions). This policy is in place to prevent injury and to be mindful of the coach and other participants in the session. Where you are not permitted to join a session because of your late arrival it shall be classed as a late cancel and loss of credit/fees apply

11. GUEST POLICY AND PASSES

Members with a full membership are entitled to bring one guest per month to accompany them for their gym session or a large group PT session. That person cannot already be a StrongHer member.

Members who are on the 6-Weeks to StrongHer or 6 Weeks to Warrior programmes are able to bring a guest twice over the 6 week period. That person cannot already be a StrongHer member.

The guest pass is valid for either:

Gym-only members: The guest must attend the same gym at the same time as the member.

All other members: The guest must attend the same large group PT training session or gym session as the member. Cannot be redeemed on Warrior sessions/small group PT sessions.

2. Registration and Booking

Members must register their guest and book the session by emailing the Front of House team at info@strongher.co.uk.

Name and email address will be required to register.

Registration and booking should be done in 24 hours in advance to ensure availability.

3. Guest Attendance Limitations

A guest can attend StrongHer up to 3 times before they must buy a membership, or pay for a drop in session. This means a guest can only be invited a total of three times, not three times per member.

4. Compliance and Enforcement

Members are responsible for ensuring that their guests comply with all gym rules and regulations.

The gym reserves the right to refuse entry to any guest if these terms are not adhered to.

By inviting a guest, members acknowledge and agree to these terms and conditions outlined here

12. USE OF OUR WEBSITE

1. Use of our Website includes accessing, browsing or registering to use our Website. Using the Website is confirmation these Conditions are agreed to and will comply with them.

2. The Website will be updated and content may change at any time. The content on the Website may be out of date at any time and we are not required to update it. The Website may contain errors or omissions.

3. We cannot guarantee that the Website or its content will be available. Temporary access is permitted and we have the right to remove, suspend or change any part of the website without notice.

4. You must agree to access the Website solely for your own use. You must not use any photography, videos, illustrations, branding or graphics from the Website without written permission from StrongHer Women Ltd. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

5. You may not copy, store, distribute, transmit, re-transmit, broadcast, modify, delete or show in public any part of this Website or systematically extract material from this Website or any document available through it, create any derivative works from it or in any other way exploit commercially all or any part of this Website or any document available through it without our prior written consent.

6. This Website should only be accessed using a computer linked to a secure network environment.

7. If you are aware of any error on this Website please contact us by email at marketing@strongher.co.uk and we will endeavour to correct it.

8. It is our policy to virus check documents and files before they are posted on this Website. However, we cannot guarantee that documents or files downloaded from this Website will be free from viruses. You must use virus-checking software when using this Website. We exclude to the fullest extent permitted by law, all liability (save in respect of death or personal injury caused by negligence and for fraud) in connection with

(a) Any damage or loss caused by errors, computer viruses, other malicious code or harmful components originating or contracted from the Website or from any third party Websites linked to this Website and;

(b) any interruptions in your access to the Website.

9. You must not misuse our Website by knowingly introducing computer viruses, other malicious code or harmful components. You must not attempt to gain unauthorised access to our Website. You must not attack our site via a denial-of–service attack or a distributed denial- of-service attack. By breaching this clause you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately and you will indemnify us for any breach, which means that you will be responsible for any loss or damage we suffer as a result of you not complying with this clause.

10. If you decide to access any third party Websites linked to this Website, you do this entirely at your own risk and we will not be liable for any loss or damage that may arise from your use of them. We provide these links purely for convenience and the inclusion of such links does not imply that we endorse or accept any responsibility for, or have any control over, the content or use of such Websites. You may be subject to the terms of use applicable to such third party sites.

11. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) making bookings; (iii) reviewing/changing bookings; (iv) checking class schedule information; (v) viewing trainer information (vi) transferring to other websites through links provided on this website; and (vii) making use of other facilities that may be provided on the website.

12. The use of automated or manual systems or software to extract data from www.strongher.co.uk for commercial purposes, (‘screen scraping’) is prohibited unless the third party has directly concluded a written licence agreement with StrongHer in which permits it access to StrongHer’s price, timetable and booking information’

13. YOUR USERNAME AND PASSWORD

1. Certain areas of our Website are restricted and may only be accessed if you are registered with us and have been issued with or have chosen a username and password.

2. You must not allow any other person to use your username, password or other login details and must treat such information as confidential and must not disclose it to any third party. If you believe or suspect that someone else knows your login details you must contact us at info@strongher.co.uk as soon as possible.

3. Each person is allowed to have one account and you cannot create multiple user accounts in order to benefit from any special offers or deals.

4. We reserve the right to disable any user identification code or password used to access this Website at any time if in our reasonable opinion you have failed to comply with these Conditions.

5. You shall not obtain or attempt to obtain unauthorised access to an area of this Website which is only accessible with a username and password other than that which has been identified as being available to you through the logins and passwords notified to you and you will not attempt to evade our authentication or security procedures nor assist, encourage or permit any other person to do any of the above things.

6. You should be aware that some of the documents, files and other information may contain personal data subject to applicable data protection legislation. You must not use that data contrary to such legislation.

7. We shall not be liable for any losses you suffer as a result of unauthorised access to your account until such time as you have informed us of unauthorised use or possible unauthorised use of your login details or of a breach of security at info@strongher.co.uk

8. If you are accessing an area of our Website protected by a username and password to use the Services available through it otherwise than in the course of your business, you have certain statutory rights as a consumer regarding the performance of Services. These statutory rights will not be affected by any statement contained in these Conditions.

14. INTELLECTUAL PROPERTY

1. All Intellectual Property Rights in or arising out of or in connection with the Website and the Services shall be owned by us. All such rights are reserved.

2. The design and layout of this Website are protected by copyright, database right, design rights and other similar laws and may not be copied or imitated in whole or in part.

3. Any trade marks, logos and trade names displayed on the Website ("Marks") are the property of StrongHer Women Limited, Kemp House, 152-160 City Road, London, EC1V 2NX, or other third parties. You are not permitted to download, copy, modify or use the Marks without our prior written consent or the consent of such third party who may own the Marks.

4. We and our suppliers own the Intellectual Property Rights in the software that runs this Website. Save to the extent expressly permitted by applicable laws, you must not copy, modify, download, distribute, decipher, de-compile, interfere with or attempt to interfere with that software without our prior written consent.

5. The Customer acknowledges that, in respect of any third party Intellectual Property Rights in the Services and Website, the Customer's use of any such Intellectual Property Rights is conditional on us obtaining a written licence from the relevant licensor on such terms as will entitle us to license such rights to the Customer.

Introduction

This Privacy Notice explains in detail the types of personal data StrongHer Women Ltd. (also referred hereafter as ‘we’, ‘us’, ‘our’, ‘StrongHer’) may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe, ensuring your privacy is protected at all times.

We know that there’s quite a lot of information here, but we want you to be fully informed about your rights, and how StrongHer uses your data. We hope the information below will answer any questions you may have but if not, please do get in touch with us by emailing info@strongher.co.uk.

When Do We Collect Personal Data?

www.strongher.co.uk (the “Site”) is owned and run by StrongHer Women LTD. We believe it is important to let you know what information is collected from the Site and why, and what we do with this information.

At StrongHer, we collect personal information about you in order to provide a personalised experience catered to you. This also allows us to alert you to administrational, service changes, health and safety and for marketing purposes. We gather this information about you when you engage in the following ways:

You subscribe to our marketing channels

You purchase tickets, class packs, stock via online or phone.

You sign up to competitions or special offers.

You interact with us online via social media, digital advertising on our or any other website where StrongHer is represented.

When you provide a testimonial or feedback or comment on blogs and articles that are represented by StrongHer.

You attend an event, where we are involved or acting as a sponsor.

When you contact us by any means with queries, complaints etc

When you contact any of the StrongHer Team and ask to email you information about one of our services or events.

When you choose to complete any surveys we send you.

When you register your personal information with StrongHer, you consent to the use of your personal data in line with this StrongHer Privacy Policy. If you are under the age of 16, you must inform a parent or guardian about our privacy policy and obtain their agreement to this privacy policy before using any of our online services, including, but not limited to, registration with StrongHer, subscribing to our newsletter or registering with us.

What Personal Data is Collected?

We’ll only ask for and use your personal data collected for recommending our services, content or events that may be of interest and to tailor your experience with us. Of course, it’s always your choice whether you share such details with us. We may collect and store information which includes, but is not limited to, the following information about you:

Your personal details: Title * Your Name * Delivery & Billing Address * Phone Number * E-mail Address (Collectively ‘Your Personal Data’)

For your security, we’ll also keep an encrypted record of your login password if you set up an account with us.

Payment card information. Your card details are encrypted on our site when orders are made on line and when orders are taken over the phone we record these under the credit card provider’s handling rules. Your details are kept secure until your order has been processed and then destroyed.

Your comments and reviews.

To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.

Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

How We Use Your Personal Data:

At StrongHer, we want to give you the best possible customer service experience. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. ‘Your Personal Data’ enables us to provide the following;

To process any purchases that you make by using our website. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.

For example, your details need to be used by Stripe to process your purchases, and we need to keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds and exchanges.

A personalised service from us at StrongHer which targets information, services, content and offers relevant to you.

To alert you to any administrational, membership, content or service changes

For Marketing purposes such as competitions, promotions, or marketing events, etc.

To respond to your queries, refund requests and complaints. Handling the information, you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

To process payments and to prevent fraudulent transactions.

With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text and telephone with relevant information including events, socials, fitness holidays, competitions, current news, fitness information, tips and workouts and so on. Of course, you are free to opt out of hearing from us by any of these channels at any time.

To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice and legally required information relating to your purchases. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.

To develop, test and improve the systems and services we provide to you. We’ll do this on the basis of our legitimate business interests.

To comply with our contractual or legal obligations to share data with law enforcement.

In the event you do not wish for us to use ‘Your Personal Data’ for marketing purposes,

please either:

Click on the ‘Unsubscribe’ link in the emails we have sent you (if any).

Contact the StrongHer team via emailing info@strongher.co.uk requesting that you wish to be removed from our marketing database.

Use the option within your account to unsubscribe yourself from our messages

We will never collect personal data about you without your explicit consent. We will retain the data until the time at which you decide to ‘unsubscribe’ (as above). StrongHer will also conduct an annual review of all data held by the company and will remove any data no longer needed. You can check the information that we hold about you by e-mailing us at info@strongher.co.uk .

We will provide this information within 30 calendar days of receipt of the information request. If you find any inaccuracies, we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

StrongHer will neither sell your personal data to third parties nor market it elsewhere. The employees of StrongHer. are duty-bound to respect the confidentiality of your data. If you wish to discuss the personal data we hold about you or make a complaint, please contact info@strongher.co.uk in the first instance in order that we can investigate thoroughly.

How Long Will We Keep Your Personal Data?

We take appropriate measures to ensure that any personal data is kept secure and is kept for only so long as is necessary for the purpose for which it is used. If your personal details change or if you have any queries about how we use your personal data, please notify the StrongHer staff by emailing to info@strongher.co.uk

What Information is automatically recorded?

When you access the StrongHer website, general non-personal information (Internet browser used, number of visits, average time spent on site, pages viewed) is recorded automatically (not as part of website maintenance). This information is used to gauge our website’s appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to any third parties.

Our Security Policy

To process any purchases online, we need your credit / debit card number and expiry date, plus any security details that the credit card processor may require. StrongHer employs trusted and reputable third-party hosting agents and payment providers to ensure the security of personal data. All credit card details that are given to us by you the customer are done so on a secure server using Stripe. The transfer of the purchase details to a third party merchant account and are encapsulated using their encrypted and digitally-signed protocol. This uses a combination of standard methods to ensure that the information passed is secure and tamper-proof. Please note, we do not store any financial information from you.

Changes to our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any material changes we may make to our Privacy Policy will be updated in our Privacy Policy section. Please review it occasionally to remain informed and updated.

Any Questions? We hope this Privacy Notice has been helpful in explaining the way we handle your personal data and your rights to control it.

If you have any questions please contact the StrongHer team who will be pleased to help you by either emailing us at info@strongher.co.uk

Purchase Policy

Purchases made for our Warrior Project are subject to our refund policy. Should you make a purchase and need to cancel due to unforeseen circumstances you have your right to do so at the earliest notice. If you cancel over 30 days ahead of your start date you are entitled to a 50% refund however this is at the discretion of StrongHer Women Ltd or you can transfer to another suitable individual. Any purchases and cancellations within 30days of the start date will not be entitled to any refund nor can be transferred to another individual.

Parent & Carer Information

At StrongHer Space, we want to ensure that you and your child/ren really enjoy using the space and make the most of the facilities that we have available. Please take some time to read what hopefully will be a useful and practical set of principles and guidelines, which will enable you to get the most out of visiting StrongHer Space, as well as to help avoid any misunderstanding or confusion with regards to your child’s wellbeing.

We work to provide a comprehensive guide that forms part of the club’s full policies and procedures to ensure we are protecting and keeping your children safe, whilst you are exercising and having fun at StrongHer Space. If you would like to understand the policies in more detail please speak to any front of house team member or Studio Manager who will be happy to help you.

Quite naturally here at StrongHer Space, we place absolute priority on everyone’s safety and security, so with this in mind, please be aware and observe the following guidelines when visiting the space;

Children between the ages of 14-16 must be accompanied by a parent/guardian/person over the age of 18 whilst in the gym area/within a class.

Children under the age of 14 are not permitted to be on the gym floor or in any group exercise class.

It is important to remind you that your child/ren should be supervised at all times, when not in our supervision. This is particularly relevant in the lounge area, changing rooms, toilets, corridors and entrance areas of the space. Our front of house team will remind parents of this if they believe a child is putting itself, or others at risk to ensure all members can enjoy a relaxed and positive environment when visiting the space.

Disclosure and Barring Reference Checks

At StrongHer Space we ensure that all team members have reference checks and are cleared with Disclosures before supervising children.

Team members awaiting a check are never left unaccompanied with children.

All our front of house team have experience with children and have regular training to ensure the experiences your child/ren have are the very best for them.

SAFEGUARDING YOUR CHILDREN

Evacuation Procedure

When hearing the fire alarm all parents must evacuate via the nearest fire exit with any children who may be with them on the gym floor. If your child/ren are being supervised by the front of house team, they will evacuate your child/ren to safety following the stringent procedures that StrongHer Space have in place. Parents should note that the space has regular evaation practices and conducts an in-house practice evacuation drill every month to ensure that all staff are fully trained in the evacuation procedure.

If your child has an Accident or Incident whilst in one of our activity/coaching sessions

It is essential you know about your child’s visit with us and should your child have an accident or incident whilst being supervised by our front of house team, depending on the severity, you will either be contacted immediately, or informed on collection of your child.

You will be told of your child’s injury and asked to read and sign the relevant accident or incident form.

All accidents are reported to the Studio Manager and dealt with by a qualified first aider.

CHILD RELATED POLICIES

Equality, Diversity and Inclusion

StrongHer Space takes great care to treat each individual as a person in their own right. Discrimination on the grounds of sex, race, religion, colour, marital status, ethnic, national origin or political belief has no place within StrongHer Space.

Special Educational Needs

StrongHer Space is committed to provide for all children’s needs and to the ethos of inclusion of children with special educational and physical needs into the space. To ensure the very best for your child we will ask you to let us know where you will be in the space whilst your child is with us so we can contact you quickly should we need to do so.

Child Protection

Should any of our teams, parents, visitors or guests, suspect a child is at risk in any way they should report their concerns to the Studio Manager, the designated Safeguarding Officer for the club, who will follow the correct procedure in accordance with StrongHer Space guidelines and policies. These concerns will be kept strictly confidential and discussed with the parents, unless such discussion would place a child at risk of significant harm.

Use of mobile phones whilst using StrongHer Space

We think it is important to explain to you why we have a policy in this area, we appreciate that we all like taking pictures of our children, the challenge is to ensure we are not taking unauthorised pictures of other children. To ensure that the privacy of your children is protected we do not allow the use of mobile phones for taking photographs in StrongHer Space’s ‘SmallHer area’ unless it is pre-agreed with the Studio Manager, if you wish to discuss this further please do speak to the team who will be happy to help and advise you further.

Your Child/ren’s Behaviour

At StrongHer Space, our team wants your child/ren to enjoy their visits to us without being hurt or hindered by others. All children being supervised in the space will be treated equally and positive behaviour will be promoted through encouragement, praise and encouraging the children to help each other. Where frustration is expressed in younger children we will actively encourage them to participate in a new activity and will only separate them from other children if they are causing themselves or others harm and in this instance they will be given close attention until they have calmed down or are ready to play again. With older children, clear boundaries and positive behaviour is promoted by agreeing the rules with the children at the start of being supervised, this also promotes consistency to the children. When agreeing the rules, the team will share with the children all the things the children can do whilst you are in session, rather than what they are not allowed to do. If any child’s behaviour is causing concern every effort will be made to understand why they are acting in this manner. A child’s behaviour will be recorded on an incident report form and this will be discussed with the parent/carer on collection, you will be asked to sign to show that you have been informed. In cases of unacceptable behaviour, we may need to contact you immediately.

Bullying

Mutual respect is encouraged between the StrongHer Space Team, your child/ren and you the parents/carers. If an incident of bullying is noticed or reported by a member of the team, a child or a parent; the Studio Manager will look at ways in which this situation can be resolved. This may be in individual meetings or a group discussion depending on the situation.

In all cases, the meetings/discussions will be conducted with sensitivity.

When your child is not very well

Should your child be unwell, you should be aware of the following points which will help us and all our members avoid unnecessary exposure to illness:

If a child has any signs and symptoms of an illness, it is requested that your child/ren be kept at home, until all signs of the illnesses have gone and are symptom free for 48 hours. Examples include: green noses, diarrhoea, conjunctivitis and other infectious symptoms. StrongHer Space will reserve the right to not accept any child who is, in our belief, too ill to be in the space.

Should an infectious illness be reported to the club, we will inform all our members by displaying a notice on the doors of rooms used by the children to give you information of the particular illness and inform the local environmental health authority if appropriate.

This notice shall remain up for the duration of the incubation period or at least 10 days unless further reports of the same illness are reported, in which case the notification will be 10 days from the last reported incidence of the relevant illness.

StrongHer Space requests you inform the club if your child has an infectious illness or communicable disease so that we can minimise the risk of infection to others. StrongHer Space assures you that any information received will be dealt with in the strictest of confidence.

Children who are unwell should not use the equipment.

Administering Medication to your child

At StrongHer Space we will not administer any medication to children in our supervision. If your child requires medication, we ask you to administer the medication prior to leaving your child with the front of house team. If you have administered a medication to your child prior to bringing them into our space, you are asked to inform the front of house team so that the team can monitor your child closely in case of any reactions to the medication. If your child requires life-saving action such as EpiPen, this will need to be discussed with the Studio Manager to agree ‘best practice’ for your child’s needs.

Complaints Procedure

We are committed to providing amazing activity experiences for our SmallHers, by ensuring that our professional, fun and caring team provide high quality activities in a safe and secure environment for all children. Should there be any questions, suggestions or concerns relating to an individual child’s welfare whilst in our care, parents are advised to speak to the Studio Manager.

Confidentiality

Any information gained by the StrongHer Space Team about families using the space shall be kept strictly confidential. The only exception would be if there were any concerns relating to safeguarding issues, which may need to be raised with the appropriate authorities as part governing body regulations. Your child/ren’s safety will always remain paramount and a key priority for us.

When your child/ren are using the changing rooms and toilets

Please be aware that when your children are using the changing rooms and toilet areas of StrongHer Space it is important that you are there to supervise and ensure they are safe in these areas.

Any child attending the StrongHer Space SmallHer supervision area from 3 years old will need to be completely toilet trained and able to do this task alone.

Staff will not be permitted to assist your child while going to the toilet and so we please ask you to take your child before your session starts.